I started my postal career as a rural carrier nearly three decades ago. Almost every day that I worked in the Hebron, Ohio, Post Office getting the mail ready to deliver on my route, I’d witness a kindness. The Postmaster, or one of his staff, always went out of their way to help customers.
I was reminded of this when I heard about New Albany, Ohio, Postmaster Beverly Bear.
Bear and her staff recently went above and beyond for one of their customers, Blake Kuhn, so that he could properly propose to his girlfriend.
Kuhn was headed to California with girlfriend Chelsea Brown, but he had to leave without the personally designed engagement ring he had ordered from a North Carolina jeweler.
His plane departed just hours before the ring arrived at the Post Office. Bear knew Kuhn was frantic to have the ring, so she shipped it, Express Mail, to his California location.
Brown says she was surprised when Kuhn proposed. "After he received my father’s blessing he asked for my hand in marriage," she said. "I wasn’t expecting it and was very shocked, but I said, ‘of course I’ll marry you!’ "
"Blake was so polite, yet so frantic to get the ring that I felt like I had to do everything I could to get him the ring in time for him to make his marriage proposal the way he planned," said Bear.
Blake says he has a lot of faith in the Postal Service. "Beverly and her co-workers went above and beyond my expectations. It was like I was their son; I don’t think you get that from a corporate atmosphere or from a different type of company."
Sure, things change, even at the Post Office. Then again, customer service is always in style.