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Some TSP Investors Lost Money to Thieves: Who Will Pay for the Loss?

Agree with TSP

Heatlh Educator
CDC
Tue Jan 30, 2007 9:42 AM

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TSP ( and indirectly me as a shareholder) should not pay for the lack of caution on someone else's computer. The money will come from me in the form of higher expenses. The computer owner bares the responsibility of his loss because he did not check for the malware on a regular basis.

Re: Agree with TSP

Electronics Engineer
SPAWAR San Diego
Tue Jan 30, 2007 12:11 PM
You may be right, but I would suggest that if a withdrawal of money is asked by a TSP participant, that the TSP plan sends an email telling the participant that a request for withdrawal has been made before the withdrawal is completed, especially if a substantial amount is involved. That way, a TSP participant would have a chance to stop it if the withdrawal request is indeed bogus.

Checks and Balances

Civil Engineer
DOI
Tue Jan 30, 2007 9:58 AM

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It is becoming rather common to require a confirmation - via email or telephone number of record - for various financial transaction requests from the supposed requestor. Would this not eliminate the potential to rob accounts with keylogger information? It may be fairly easy to steal a username and password electronically - I don't believe it is easy to intercept a telephone call or confirmation email message to a valid email account.

TSP Account Security

Engineer
NASA
Tue Jan 30, 2007 10:05 AM

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Why has the TSP NOT implemented the same additional layer of account access security that the federal government has required private financial organizations to implement recently? Sounds like a lack of basic fudiciary responsibility on the part of the TSP Board to me!

How did they get the money

CED
USDA
Tue Jan 30, 2007 10:08 AM

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I understand the key stroke software got the information. But how did they get the money? How was it withdrawn? Fake loan request, retierment, roll over request? Somebody has to touch the money some where, why can't it be followed to the end? You can bet that I will be watching this and may not leave my money in the TSP if this problem is going to be my problem in the end. Maybe TSP needs to change how investors are able to access funds to help correct this problem. At least private sector would be held accountable for the loss. I guess for the time being will try and only access my information from my work computer which I hope is more sucure than my home. I do have software installed on my home computer and update often, But the BAD people always seem to find a way don't they.

Re: How did they get the money

dod
gov
Tue Jan 30, 2007 4:29 PM
To CED - USDA

I was wondering the same thing. I am not sure how this was accomplished because contributions to TSP are done on a seperate system. So I am not sure how they were able to divert funds out of TSP when that portion of the transaction is done in another system. Is it different in other branches of government?

I have never done a rollover, loan or withdrawal so I do not know the process for this. But I agree that confirmation should be done before the final transaction takes place to add another layer of security, especially since the email address can't actually be changed in TSP (I think) so it would make it harder for a thief to divert funds.

TSP Should pay regardless...

Just another government employee
Does it matter?
Tue Jan 30, 2007 10:41 AM

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Pay up TSP! If you can trace the whereabouts of the money, you better do something to get that money back!

No if, but's, can't, will be suffice. Oh, and please make sure to respond for the potential increases investors would have had if the money had not been taken out of the account.

Re: TSP Should pay regardless...

specialist
dod
Tue Jan 30, 2007 3:09 PM
Just another… the TSP already has done something and is still doing it! If you read the article you will see that they are in talks with the financial institutions holding money they have traced. What do you think they’re talking about, the weather??

It’s been a well known fact for quite some time that clever and innovative crooks try to invade personal computers with spyware to do this sort of thing. They are often clever enough to immitate the real account holder and perform any transaction the real account holder is entitled to. To ignore this and not hold people accountable for protecting their own information on their own computers is a naïve perspective in this day and age. I sympathize with folks who have lost money but personal responsibility can’t just be thrown out the window.

TSP Theft

Supervisory IT Specialist
US Coast Guard
Tue Jan 30, 2007 11:26 AM

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I'm sitting here wondering just how the heck the thieves were able to effect the transfer of money from a TSP account. I've always thought the only way to remove money from an account was by a TSP loan or a separation from government service both of which requires a plethora of documentation to accomplish. We're not talking about a regular checking or savings account here! What actually happened? So the thieves got keystroking software and in turn got the account passwords. So what? What can they do at that point? 1) Move the money into one of the investment vehicles? Big deal! 2) Oh, there IS no two! Somebody please tell me how the money left the account?

Stolen TSP Funds

Rural Development Manager
USDA, Rural Development
Tue Jan 30, 2007 2:51 PM

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The money should be refunded to the unlucky plan participants and TSP Administration should put better theft prevention measures in place.

Re: Stolen TSP Funds

Software Engineer
US Army
Wed Jan 31, 2007 9:13 AM
TSP has a responsibility to accurately prove the identity of a member requesting a withdrawal, and to have an alternate approval process prior to the transfer of funds. Their authentication process is primitive by today's standards. Why would anyone put money into a retirement system if one day they could look at their balance and it be zero? And we're told it's our problem, too bad the funds are gone? TSP needs to fix this.
Total Comments: 24
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