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Save the KSAs! The Debate Rages On

KSAs

HRA
FS
Tue Jul 21, 2009 8:13 AM

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I worked with two different agencies as a Staffing Assistant. Both agencies qualified applicants differently. My experience qualifying applicants leads me to think that the narrative part of the application could be left off completely, and the qualifications could be done solely on what the applicant writes for each KSA. I've seen enough applications, especially from civilians, to know that if KSAs are done away with, a Staffer will be left trying to qualify applicants based on partial or incomplete sentences that have nothing to do with the required qualifications: "Used cash register"; "Wiped tables"; "Took money from customers"; "Stocked warehouse" - some of the incomplete phrases I've seen on applications. I don't know what other Staffers have experienced, but I spent a lot of time assisting applicants to write cogent, complete applications.

Re: KSAs

Postal Inspector (Retired)
US Postal Inspection Service
Tue Jul 21, 2009 12:15 PM
A resume is a brief synopsis of a person's entry level qualifications. It should not be used to assess a person's organizational "fit" and indepth knowledge, skills, and aptitude for the position. If a candiate does take the time and care to be clear, concise, and complete in statements in an application, or the statements are irrelevant, then you either discard the candidate or send the application back (not recommended).

Today's article

HR Specialist
OPM
Tue Jul 21, 2009 8:29 AM

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You make the valuable point that most resumes, as they are traditionally used in the private sector, are intentionally short documents providing minimal information reagrding actual job accomplishemenst. They are intended to get one's "foot in the door," with the expectation that there will be a subsequent interview process to allow the applicant to expand upon the limited information in the resume. The Federal system works very differently - for good or ill - and decisions on such matters as meeting minimum qualifications (often a much more amorphous issue in the private sector) and ranking those who do meet the quals screenout process in terms of relative merit (as required by law, either using the traditional "rule of 3" approach or the newer category rating methodology), based also on the information provided up front by the applicant - and all this before most inteviews even come into the picture. Without such detailed information up front such key decisions are very difficult.

Re: Today's article

Employee
DOD
Wed Jul 22, 2009 9:10 AM
I agree with the post, and would like to add, the difference between private sector and federal resumes.

With federal resumes you can address the KSA's within the resume. The problem is, will it get read by folks who are in the hiring process.

KAS

Project Manager
DoD
Tue Jul 21, 2009 8:32 AM

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Just a comment on the down side. Did anyone review the "Letter from the Action Chairman: MSPB dated August 2004. Titled, Identifying Talent throught Technology., Automated Hiring System in Federal Agencies. Specificly, the cost for hiring the wrong person. It sure would be nice to know what that cost has been to those Agencies that have not used KAS when they discovered they put the wrong person in a position. Some Agencies, instead of admitting to the error move the person around until they find something that the person can do. What a waste.

Re: KAS

Supv Accountant
Fed Agency in DC
Tue Jul 21, 2009 10:02 AM
I know what you mean! I recently left an Agency that did not use KSA's. They have many people at the GS-14 level who cannot even begin to perform at that level. It is such a wasteful environment. Instead of admitting that the system is flawed, they simply bring in contractors to do the "real work" while the civil servants sit around socializing all day collecting six figure salaries!

Keep the KSAs!!!

Supv Accountant
Fed Agency in DC
Tue Jul 21, 2009 9:57 AM

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I worked for an Agency that required only a resume to apply for any vacancy. This results in more people applying for a given vacancy because it literally only takes the "push" of a button to apply. I was told I did not make a certificate of eligibles because I did not score high enough. Some of my co-workers that did make the CERT was clearly not qualified to be in a supervisory position, but because they have worked for the fed longer, they were determined to be better qualified than me. If these people were required to write a set of KSA's 90% would not have applied. I applied to several other agencies with THE SAME resume, but applied to jobs that required KSA's and made the CERT for 16 consecutive GS-15 positions. So, the problem was not me or my resume. It was a flawed ranking system/crediting plan that apparently did not do an adeqyuate job of evaluating applicants. Needless to say I was selected for one of those jobs that required KSAs. Those others are still there.

Save the KSAs

Retired LER Specialist
Former Navy, EPA, OCC
Tue Jul 21, 2009 10:00 AM

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I can't agree more that there remains a strong need to maintain at least some number of KSAs as part of the selection process. While I agree both with the comments regarding the info it provides to candidates about what is truly involved in the job, and the value it has to agency management in defending selction decisions, I also believe it provides managers with some useful information on the writing ability of candidates. I have seen some very strong resumes that do not match with the ability of the candidate to communicate in writing when responding to KSAs. Many, many positions emphasis writing skills. Unfortunately, I have found over my 32+ years that effective writing skills are one of the biggest problems in employee performance. The ability to clearly, yet succinctly, convey information is something I always relied on the KSA's to disclose.

KILL THOSE KSA'S AS SOON AS POSSIBLE

ATTORNEY
DEFENSE FINACE AND ACCOUNTING SERVICE
Tue Jul 21, 2009 10:17 AM

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I know that HR folks like KSA's because it makes their jobs easier. However, it makes it easier because they don't want to use their own brain power to assess a candidate's qualifications from a resume. Now each of these HR specialists should ask themselves how does the entire private sector get along with just a resume to pick their best and brightest and they are not crying for the antequated KSA setup. Picking a proper candidate comes from the interview process and not the KSA system. Learn this and put an end to KSA's.

Re: KILL THOSE KSA'S AS SOON AS POSSIBLE

HR Manager
OPM
Wed Jul 22, 2009 9:06 AM
Your experience must be limited to hiring attorneys. There are a lot of excellent reasons stated throughout these comments that support using KSAs. Most resumes are canned, one-pagers not tailored to the specific job being sought. What's wrong with having someone who wants to work for your organization put in a little effort into providing information to show HOW the experience in their brief resume fits your specific needs? It's too easy to just check "expert" to questions in an automated system. If agencies limited the number of KSAs and the length of the responses expected, they would get the information they needed to decide WHO they want to interview and who they don't, based on the quality and relevance of the responses. It's not antiquated, it's an essential part of a multiple-hurdle approach to candidate assessment. And what evidence is there that the private sector does such a good job staffing positions anyway?

Re: KILL THOSE KSA'S AS SOON AS POSSIBLE

HR
Navy
Wed Jul 22, 2009 9:37 AM
Because private sector does not have qualification standards to meet. Do not speak of which you do not know. All those outside HR do not really know how the hiring process is bound by rules, regulations and law. KSAs provide useful information to cull the wheat from the chaff, and also serves to provide the selecting official with the best qualified candidate. Isn't that what we all want? So, when the candidate complains that he/she was the best candidate and didn't get selected, HR can clearly articulate why they weren't.

Re: KILL THOSE KSA'S AS SOON AS POSSIBLE

HR Specialist
One of Many
Wed Jul 22, 2009 2:33 PM
I do believe Mr. Attorney that your logic is flawed. Eliminating the KSAs would make my job a lot easier. All I would have to do is refer the 100+ resumes to you, the selecting official, for you to interview and determine who to hire. The difference between the private sector and the public is that when the private sector finds out your are not qualified, they fire you. In the public, if you have one year of service and have met your probabtionary period it is a long and arduous process to terminate your employement. KSAs provide useful information as to an applicants experience and skills since the applicant has to provide examples of actually performing the duty or like duty; a resume doesn't. For ex: my resume states "prepares complex data in support of organization mission", what does that tell you? Did I compile data from across the organization or did I type it and put it in proper format. Both could be considered preparing. Mr. Attorney, use your brain power and decide.

Re: KILL THOSE KSA'S AS SOON AS POSSIBLE

ATTORNEY
DEFENSE FINANCE AND ACCOUNTING SERVICE
Tue Jul 28, 2009 10:55 AM
So it looks like you HR staffing specialists still love those KSAs and I can understand why. You have been saddled with the duty of screening these candidates and you don't know how to do it other than creating these stupid KSAs that are nothing more than canned replys to what you are seeking for employment.

Don't you realize that KSAs are often written by the girlfirend or boyfriend of the applicant or some paid for service that gets money preparing those canned KSAs that get you through the minumum qualification process then onto the BQ process. If you didn't have these stupid hurdles to get through, then KSAs would not be needed. You have a one year probation period that will weed out those employees that are improperly hired and what about just checking the references for a change to find out if someone is any good rather than perpetuate an old system like the KSAs.

Re: KILL THOSE KSA'S AS SOON AS POSSIBLE

Former Staffing Specialist for 20 years, Now Union Steward
DOD
Tue Jul 28, 2009 7:49 PM
Not so fast. KSA's remind me of high school & college term papers. How I hated them. I gave speeches whenever I could escape them. I worked in private industry HR for several years before I worked for Federal HR. There is definitely a different approach to hiring between them. Private sector was great when my lack of experience but obvious youthful attributes were revealed at an interview. Public sector is greater since my seasoned analytical attributes are revealed in a KSA document and I'm hired before I'm even seen. Mind over matter, really matters. I wrote a lot of crediting plans with managers over the years, at 11 different agency HRO's. There was a lot of work & thought put into them. There's so many ways to hire your buddies by legal noncompetitive means, that no selecting official is going to write KSA crediting plans unnecessarily. Federal job interviews can be nonexistent. I was hired 2X as a black female and 1X as a man. I'm neither, but I did great just as my KSA promised.

KSA's are important

Project Manager
USDA
Tue Jul 21, 2009 10:42 AM

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I have to echo in support for most of what I have read in the past articles for KSA's. I believe used correctly they are a valuable part of the federal hiring process. Having read through numerous brief resumes and very lengthy federal applications, I find there is a lot of interpretation of what is written there to get to who belongs in the candidate pool for the job.
Used correctly the KSA's help considerably. KSA's are meant to help the reviewer understand the applicants resume/application and how that persons experience makes them the best suited for the job being applied for.

If you have read through a well written KSA response that clearly answers the question and ties the response to the applicants experience, you know what I mean. Unfortunately, if you have read through the KSA response that says "I did this", you also know what I mean.

As a public servant it is my opinion that we are continually held to a higher standard that also supports a complete process.

Total Comments: 38
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