VA Launches Revamped Website

November 14, 2018 9:25 AM , Updated November 22, 2018 6:28 PM
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Screenshot of the VA's new website homepage taken November 14, 2018

The Department of Veterans Affairs launched a redesign of its website this week that it says puts a renewed focus on the customer experience.

“Veterans, their families, caregivers and our many customers have successful online transactions in their day-to-day lives,” said VA Secretary Robert Wilkie. “They should expect the same exceptional digital experience when coming to VA. Our customers will receive a more simple and intuitive experience when accessing our online front door – the new”

The VA said it gathered feedback from more than 5,000 Veterans, service members, their families, caregivers and survivors as part of the website redesign and found that many site visitors were struggling to find what they needed on the site. The new website is part of the VA’s digital modernization effort and contains homepage content that focuses on the top 20 tasks that 80 percent of VA’s customer’s need including the ability to login to receive a personalized experience.

Logged in customers will find a dashboard summarizing the current status of services they receive from VA, whether those services are provided by the Veterans Health Administration – such as prescription refills or the Veterans Benefits Administration – such as claim status. Customers can also update their contact information in one location rather than visiting multiple VA websites or making multiple calls.

The VA said its website is accessed by 10 million users per month.

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Ian Smith is one of the co-founders of He enjoys writing about current topics that affect the federal workforce.