The author offers some suggestions for methods that can be used to enact positive change within the civil service system.
Writing the four-part series, “What Kind of Change to the Civil Service System Is Really Needed?” elicited a lot of feedback from FedSmith.com readers. Here’s a sampling of what they said.
The author says that in order for the civil service system to change, American citizens need to take responsibility in understanding, identifying and supporting efforts to successfully reduce variation.
Actions are accomplished through a process. A process is a series of actions to achieve a result. A system is a collection of processes that share a common aim. Here is how government operations can improve their organizational operating methods.
In his first article in the series, the author suggested that a new paradigm for civilian civil service is needed. This second article explores in greater detail ideas for these changes.
The greatest barrier in providing quality service can be working within a bureaucratic system that rewards mediocrity, avoids accountability, is susceptible to corruption, minimizes risk, encourages avoidance, rewards employees who serenely accept the status quo and discourages those with a desire for providing better service at less cost.