Although the potential loss of hundreds of thousands of workers from federal service to retirement is worrisome to many federal agency officials – there is some good news on the horizon. According to the Office of Personnel Management, USAJOBS has logged in more than 130 million unique visitors since its re-launch on August 4, 2003, and more than 1.4 billion hits. Perhaps more importantly, job seekers have created nearly 1.5 million new resumes to apply for federal jobs.
“The results speak for themselves. The USAJOBS website has proven to be a user-friendly resource for today’s federal job seeker. We have paid attention to customer feedback, which has gained for us a high degree of customer satisfaction over the past year. Our customer loyalty is also strong, with 87 percent of users indicating they are likely to recommend the site to others, and 90 percent of users saying they are likely to return to USAJOBS,” said OPM Acting Director Dan G. Blair.
Over the past few months, OPM has implemented a number of enhancements on USAJOBS, including a streamlined resume builder which reduces the number of steps required to create a resume and uses smart technology to present only the questions each user needs to see. In addition, the site includes a link to the recently established HireVetsFirst website and a link to “Where the Jobs Are,” a report which contains hiring projections for the federal workforce during the next several years. “Where the Jobs Are” has been downloaded more than 35,000 times since OPM added it to its website.
The most recent American Customer Satisfaction Index E-Government website score for the USAJOBS website increased from 76 to 77. The index ranks more than 70 federal government websites with average score of 72.6. OPM’s USAJOBS continues to outperform the competition.
Last month, the American Council of Technology/Industry Advisory Council recognized USAJOBS as a 2005 Intergovernmental Solutions Award winner, one of only four federal government initiatives selected for recognition.