“The Workforce Is Not Our Problem In Government”

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By on November 1, 2018 in Human Resources with 0 Comments

Group of employees seen from above sitting around a conference room table collaborating on a project as they work on laptops and review charts and paperwork

“The workforce is part of the solution.”

During an interview with Francis Rose on Government Matters, Acting Office of Personnel Management (OPM) Director (and Office of Management and Budget Deputy Director for Management) Margaret Weichert expressed her belief that the federal workforce is not the source of the government’s problems and clearly identified them as part of the solution.

As a long-time advocate for the federal workforce, I found that clear assertion to be reassuring. The evidence is clear that federal workers care very deeply about the work they do. Just last week, OPM issued the 2018 Federal Employee Viewpoint Survey (FEVS) Governmentwide Management Report. The FEVS results showed that 91 percent of federal workers are looking for ways to do their jobs better and 96 percent are willing to put in extra effort to get their job done.

The 2018 FEVS had some negative findings as well, including only 38 percent believing performance is recognized in a meaningful way, and a dismal 32 percent believing their agencies take steps to deal with poor performers. Even with those negatives, the overall trend in FEVS results is generally positive.

The fact that federal workers care about the mission of their agencies and are willing to put in extra effort to get the work done is important. Many agencies have seen drops in staffing in the past two years, without a corresponding drop in workload. That means more people are asked to do more work.

When we combine the increased workload with the fact that most employees feel differences in performance are not recognized, we could be putting those FEVS increases and the workforce at risk. More critically, we could be putting the government’s ability to carry out vital missions at risk.

The Federal Workforce is Part of the Solution

I believe there are ways to reduce agency staffing and costs, but to do it right requires planning and rethinking how work is done. As Acting Director Weichert said, the workforce is part of that solution. Very few people know the problems of the federal government as well as the people who actually do the work. They can tell us where the problems are, where the waste is, and what really needs to be done to get more work done with fewer resources. There are a few questions in the FEVS that tell us where we could focus efforts to improve how we listen to federal workers.

From 2014 to 2018, the positive responses to the question “How satisfied are you with your involvement in decisions that affect your work?” have increased from 48 percent to 54 percent. That is a meaningful move in the right direction, but it needs to go much higher. Including workers in the decisions that affect their day-to-day work is critical if we really want to see agencies do more with less.

Another area that needs a lot of attention is the level of motivation and commitment that senior leaders generate. Only 44 percent are satisfied with how their senior leaders are doing. Leaders set the tone for the organization. Even though the workforce has very high levels of commitment, poor leadership can wear that down and cause commitment, motivation and ultimately productivity to drop.

Less than half (47 percent) of respondents said they had the resources they need to get their jobs done, and only 37 percent said promotions in their work units are based on merit. A pitiful 41 percent agreed that “the results of the FEVS will be used to make my agency a better place to work” and even fewer (38 percent) are satisfied with their opportunity to get a better job in their organization.

We should be encouraged by the uptick in employee views on some key issues. I am also encouraged that OPM’s Acting Director sees the federal workforce as part of the solution to the government’s problems. What worries me is that some of the negatives appear to be improving so slowly that it will take far too long to get them from bad to good. At the current rate of improvement, it would be 2030 or later before some of the negatives break the 50 percent positive level.

If federal workers are the solution and not the problem, one indicator that has to improve is rewarding creativity and innovation. Only 43 percent say creativity and innovation are rewarded (up from 35 percent in 2014). Federal workers want to do better and help their agencies improve. They are committed to their missions. They are willing to put in extra effort. But 57 percent cannot say their agencies reward creativity and innovation.

Imagine how many ideas could emerge if 80 percent of employees said their agencies rewarded creativity and innovation. Or if a similar percentage said their senior leaders inspire commitment and motivation. The talent is there, waiting for a chance to excel if they are given a chance.

This column was originally published on Jeff Neal's blog, ChiefHRO.com, and has been reposted here with permission from the author. Visit ChiefHRO.com to read more of Jeff's articles regarding federal human resources and other current events along with his insights on reforming the HR system.

© 2019 Jeff Neal. All rights reserved. This article may not be reproduced without express written consent from Jeff Neal.

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About the Author

Jeff Neal is a senior vice president for ICF and founder of the blog, ChiefHRO.com. He has 33 years in federal service, including serving as Chief Human Capital Officer for the Department of Homeland Security and Chief Human Resources Officer for the Defense Logistics Agency. Jeff is also a Fellow and Director at the National Academy of Public Administration and a Partnership for Public Service SAGE.

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