Worst Agencies for Internal Communication

By on July 31, 2014 in Current Events with 12 Comments

A new analysis from the Partnership for Public Service shows that federal employees’ satisfaction with their leaders’ communication is low and has been dropping on average across the federal government.

The analysis considered three questions from the Office of Personnel Management’s (OPM) 2013 Federal Employee Viewpoint Survey to measure employee satisfaction with leadership communication in their agencies. The questions covered the communication of goals and priorities, the information provided to different work units and employee satisfaction with information they receive regarding what is taking place in the organization.

The data from the analysis showed that only about half of the federal workforce is satisfied with the level of communication it is receiving from those in leadership positions at agencies.

Which agencies fared the worst? The Department of Homeland Security and the Department of the Interior were the lowest ranked large agencies. The Department of Housing and Urban Development and the Broadcasting Board of Governors came in last among mid-size agencies, and for small agencies, the Federal Maritime Commission and Office of the US Trade Representative came in at the bottom.

The National Aeronautics and Space Administration, Federal Deposit Insurance Corporation, and Surface Transportation Board were at the top of the list for each of the three respective categories (large, mid and small agencies).

What is your opinion of how your agency’s leadership communicates with their employees? Share your experiences in the comments below.

To see the complete list of rankings, check out the full report below.

Making An Impact Through Effective Leadership Communication

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About the Author

Ian Smith is one of the co-founders of FedSmith.com. He enjoys writing about current topics that affect the federal workforce. Ian also has a background in web development and does the technical work for the FedSmith.com web site and its sibling sites.

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