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The author suggests that with the impacts from sequestration, now may be a good time to re-assess results from the 2012 Federal Employee Viewpoint Survey in identifying a way ahead.
Innovative application of the Federal Managers’ Financial Integrity Act can provide the American people with the assurance that we are getting better results with less government.
The author says that holding elected representatives accountable for results from policies and systems requires that information be transparent, accurate, and timely, and that the availability of the right information supports the “art of reasoning” which is often missing in current political discourse.
The author says that the design of a performance management system is the responsibility of the system owners, and ultimately, so are the results. A poorly designed system can lead to angry and dissatisfied employees, especially as it relates to pay for performance.
Timothy J. Clark is a federal employee with over 27 years of service in the federal civil service and is a retired officer in the U.S. Army Reserve. He served over four years on active duty since September 11, 2001. His book, Success through Quality, Support Guide for the Journey to Continuous Improvement was published by the America Society for Quality (ASQ).
Clark's experience includes extensive application experience in continuous quality improvement as a government employee, educator, consultant, trainer, facilitator and leader in programs that have included quality circles, total quality management, business process reengineering, six sigma, lean and transformation. He has B.A. in Political Science from Indiana University, a Masters Degree in Public Administration from Ball State University and a Master’s Degree in Strategic Studies from the U.S. Army War College.
Clark is a senior member of the ASQ, a past section chair of the Indianapolis Section and is a published book author on quality improvement. His book, Success through Quality, Support Guide for the Journey to Continuous Improvement was published by ASQ’s Quality Press. A review of his book by Government Executive magazine remarked:
“It should come as little surprise that such a clear voice on quality calls out from the federal bureaucracy. Clark follows in the steps of W. Edwards Deming, the world-renowned quality theorist who helped the Japanese become a world-class industrial power in the second half of this century. Deming began his career as a physicist at the Agriculture Department.”
In 2005, the editors of Fortune Magazine recognized Deming’s work with the Japanese as being among the top contributions in business history. Clark’s expansion of Deming’s concept on variability has been embraced by ASQ. He considers an awareness and understanding of the variation paradigm a critical leadership competency that is absolutely required to successfully resolve the economic and political challenges facing the U.S. and the world today. Application of this knowledge within the federal government will provide the needed breakthrough technology to do the same or more with significantly less resources.
