According to GAO, agencies need to improve their training programs in order to operate effectively. To help agencies have more effective training programs, GAO has just issued a new pamphlet. The guide outlines a framework, consisting of a set of principles and key questions that federal agencies can use to ensure that their training and development investments are targeted strategically and don’t result in a waste of time and money. (You can download the guide from the link on the left hand side of this page.)
The guide has three sections. The first section is an overview of four components in training and development: (1) planning/front-end analysis, (2) design and development, (3) implementation, and (4) evaluation.
The second section asks key questions for the reader to consider when assessing each of the four components along with elements to each key question.
The third section summarizes GAO’s observations on the core characteristics that make a training and development process effective and focused.