A recent GAO report concluded that OPM is still failing in its plans to improve the agency’s retirement processing capabilities.
With a steady amount of new retirement applications pouring in and a hefty backlog of outstanding claims, OPM has been under scrutiny for its retirement processing capabilities.
GAO’s latest report was essentially a summary of the recommendations it has given OPM since 2005 that GAO nicely pointed out haven’t panned out so well for OPM.
GAO almost sounded like it has given up on OPM ever getting a modernized retirement system in its report summary, concluding, “For over two decades, OPM has been attempting to modernize its federal employee retirement process by automating paper-based processes and replacing antiquated information systems. However, these efforts have been unsuccessful.” GAO also added that it wasn’t making any new recommendations for OPM at this time.
See the full GAO report for more.