The Thrift Savings Plan (TSP) rolled out a number of new features and updates to its website at the start of June 2022. Since that time, there has been a lot of publicity regarding various problems reported by federal employees and retirees having difficulty establishing a new TSP login, missing account information, or experiencing extensive delays when contacting the TSP’s customer support line for help.
Congresswoman Eleanor Holmes Norton (D-DC) even got involved, sending a letter to the Federal Retirement Thrift Investment Board (FRTIB) seeking answers as to why the problems were occurring and what was being done to fix it. The FRTIB issued a response, but the Congresswoman said in a statement, “it does not address the questions I posed in my letter.”
The agency did say, however, that the problems have been improving, more call center staffers have been hired, and billions of dollars of transactions have successfully been processed since the rollout of the upgrades.
Some FedSmith readers have reported that they have experienced problems. Many of the comments are around difficulty establishing a new TSP account login, but others reported missing beneficiary information or difficulty they encountered with making withdrawal requests.
What Has Your Experience Been With the New TSP Website?
We wanted to know what your experience has been like. Did you encounter problems, or has your online TSP account been working normally for you?
The survey is now closed. You can read the results here: Most FedSmith Readers Reported Fewer Problems Using New TSP Website