IG: Customer Service Problems Plague OPM’s Retirement Services
A recent report from OPM’s Office of Inspector General found a series of customer service related problems plaguing the agency’s Retirement Services division.
Backlog
House Committee Asks for GAO Review of OPM’s Retirement Application Process
A House Committee has sent a letter to the Government Accountability Office asking for an investigation into how OPM can improve its retirement application handling process.
OPM Makes Small Gain in Retirement Backlog for September
The Office of Personnel Management made a very slight improvement in the number of outstanding retirement applications in its backlog in September.
How to Fix OPM’s Backlog Problem
What lies at the core of OPM’s retirement backlog? The author explains the most glaring problem he sees with the situation and what can be done to solve it.
OPM’s Retirement Backlog Grows 15% in July
OPM’s backlog of retirement applications grow by 15% in July. A quick look at some historical data reveals that this was a predictable event.
Cobert Says More Funding Needed to Fix Retirement Applications Backlog
Acting Office of Personnel Management director Beth Cobert recently addressed the agency’s seemingly endless backlog of retirement applications and discussed the steps being taken to improve it.
OPM’s Retirement Claims Backlog Jumps 73% in January
January is always a popular time for federal employees to retire, and last month was no exception. The Office of Personnel Management saw its backlog of retirement claims jump 73% thanks to an influx of new applications.
OPM Processes Over 10k Retirement Applications in October
The Office of Personnel Management processed over 10,000 retirement applications in October, however, there are still over 12,000 backlogged applications.
OPM Reduces Retirement Claims Backlog by Almost 16% in May
The Office of Personnel Management reported that its outstanding backlog of retirement claims was reduced by 15.6% in May.
OPM’s Retirement Backlog Surges in January
OPM saw a massive spike in the number of outstanding retirement claims as evidenced by its latest retirement processing status report.
