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Communication

How to Communicate Clearly in a Disagreement

By Martha WilsonJune 30, 2014 10:12 PM Categories Leadership Leave a comment

There will inevitably be times when you disagree with your co-workers on various issues. The author offers some tips for handling disagreements at work gracefully.

This is Literally the Stupidest Thing I’ve Heard in My Life

FedSmith.com author Robbie HymanBy Robbie HymanJune 30, 2014 7:45 AM Categories Leadership Leave a comment

People use the term “literally” a lot. Do you? Are you misusing it?

The Passive Aggressive Files: When Your Colleagues Can’t Quite Tell You the Truth

FedSmith.com author Robbie HymanBy Robbie HymanMay 16, 2014 9:47 AM Categories Leadership Leave a comment

You can’t avoid speaking or writing unpleasant truths by using the passive voice. Here’s why.

Why Presentation Really Does Matter

FedSmith.com author Robbie HymanBy Robbie HymanApril 22, 2014 7:50 AM Categories Leadership Leave a comment

You’ve done the hard work of crafting your message. Don’t undermine all of that work with a shoddy or misplaced presentation. Try this instead.

Customer Service at USPS: ‘Today is Not Your Day’

FedSmith.com author Ralph R. SmithBy Ralph R. SmithApril 7, 2014 11:49 AM Categories Human Resources Leave a comment
Image of customer service sign at Florida post office

Want to increase the public’s perception of your agency’s commitment to providing a favorable experience? One Postal Service employee is trying a new approach with a sign: “Today is not your day.”

Get to the Point

FedSmith.com author Robbie HymanBy Robbie HymanSeptember 23, 2013 9:33 PM Categories Leadership Leave a comment

If your document or email is too wordy, if you take too long making your point, we’ll probably move on.

Be Careful With Your Narratives

FedSmith.com author Robbie HymanBy Robbie HymanSeptember 16, 2013 4:32 AM Categories Leadership Leave a comment

We all write narratives in our heads. “This is a dead-end job.” I’m not very technical.” Here’s why you shouldn’t.

Down a Bunny Slope?

FedSmith.com author Robbie HymanBy Robbie HymanAugust 29, 2013 8:04 AM Categories Leadership Leave a comment

This awkward moment illustrates reason number five gazillion to watch your clichés and corporate-speak.

From the ‘Disgruntled Employee Handbook’ Files: BACK TO THE SUGGESTION BOX (Part 2)

FedSmith.com author Robbie HymanBy Robbie HymanAugust 25, 2013 4:26 AM Categories Leadership Leave a comment

The author makes a satirical point about the office suggestion box.

Do Your Words Reveal… Or Conceal?

FedSmith.com author Robbie HymanBy Robbie HymanAugust 17, 2013 10:19 PM Categories Leadership Leave a comment

Can’t understand what a document is actually saying? It could be that the author is actually using words to hide something.

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