How to Communicate Clearly in a Disagreement
There will inevitably be times when you disagree with your co-workers on various issues. The author offers some tips for handling disagreements at work gracefully.
Communication
This is Literally the Stupidest Thing I’ve Heard in My Life
People use the term “literally” a lot. Do you? Are you misusing it?
The Passive Aggressive Files: When Your Colleagues Can’t Quite Tell You the Truth
You can’t avoid speaking or writing unpleasant truths by using the passive voice. Here’s why.
Why Presentation Really Does Matter
You’ve done the hard work of crafting your message. Don’t undermine all of that work with a shoddy or misplaced presentation. Try this instead.
Customer Service at USPS: ‘Today is Not Your Day’
Want to increase the public’s perception of your agency’s commitment to providing a favorable experience? One Postal Service employee is trying a new approach with a sign: “Today is not your day.”
Get to the Point
If your document or email is too wordy, if you take too long making your point, we’ll probably move on.
Be Careful With Your Narratives
We all write narratives in our heads. “This is a dead-end job.” I’m not very technical.” Here’s why you shouldn’t.
Down a Bunny Slope?
This awkward moment illustrates reason number five gazillion to watch your clichés and corporate-speak.
From the ‘Disgruntled Employee Handbook’ Files: BACK TO THE SUGGESTION BOX (Part 2)
The author makes a satirical point about the office suggestion box.
Do Your Words Reveal… Or Conceal?
Can’t understand what a document is actually saying? It could be that the author is actually using words to hide something.
