Legislation has been introduced in the Senate designed to simplify the process for federal agencies to solicit voluntary feedback from their customers.
Congressman Paul Gosar (R-AZ) is unhappy with the IRS. He recently let loose on the agency in an editorial in which he recounts the story of how a request he submitted nearly 8 years ago was only just recently answered.
A new report says that federal agencies come up short in delivering great customer service and offers recommendations for ways agencies can improve the customer experience when dealing with the public.
Senator Mark Warner (D-VA) sent a letter to OPM director Katherine Archuleta in which he expressed concerns about the quality of service being provided by the company her agency selected to provide identity theft monitoring services to federal employees whose personal data was exposed in the recent cybersecurity breach.
A new report from the House Ways and Means Committee says that the IRS deliberately cut funding to taxpayer services, resulting in increased wait times for customers, more delays in paying tax refunds, and other customer service problems.
Senators Mark Warner (D-VA) and Ron Johnson (R-WI) have introduced legislation to establish, monitor and improve customer service delivery across federal agencies.