Customer Service Best Practices in the Cellphone Age

The author says that as the prevalence of cell phones has increased, customer service practices must evolve along with it. She provides some tips that federal employees in customer service positions should keep in mind when dealing with customers who may be talking on their phones.

Report: IRS Deliberately Cut Customer Service Funding

A new report from the House Ways and Means Committee says that the IRS deliberately cut funding to taxpayer services, resulting in increased wait times for customers, more delays in paying tax refunds, and other customer service problems.