Legislation has been introduced in the Senate designed to simplify the process for federal agencies to solicit voluntary feedback from their customers.
The author says that as the prevalence of cell phones has increased, customer service practices must evolve along with it. She provides some tips that federal employees in customer service positions should keep in mind when dealing with customers who may be talking on their phones.
Congressman Paul Gosar (R-AZ) is unhappy with the IRS. He recently let loose on the agency in an editorial in which he recounts the story of how a request he submitted nearly 8 years ago was only just recently answered.
A new report says that federal agencies come up short in delivering great customer service and offers recommendations for ways agencies can improve the customer experience when dealing with the public.
Senator Mark Warner (D-VA) sent a letter to OPM director Katherine Archuleta in which he expressed concerns about the quality of service being provided by the company her agency selected to provide identity theft monitoring services to federal employees whose personal data was exposed in the recent cybersecurity breach.
A new report from the House Ways and Means Committee says that the IRS deliberately cut funding to taxpayer services, resulting in increased wait times for customers, more delays in paying tax refunds, and other customer service problems.