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Customer Service

Never Underestimate the Power of Random Acts of Kindness

FedSmith.com author Ian SmithBy Ian SmithOctober 21, 2022 10:38 AM Categories Leadership Leave a comment

Even small kind acts towards others can make a profound difference.

Fundamental Customer Experience (CX) Fixes Can Rebuild Citizen Trust

By Aaron MosbyOctober 20, 2022 9:15 AM Categories Leadership Leave a comment

Federal agencies can optimize the experiences they provide to the public by focusing on customer experience (CX).

For Real HR Transformation, Begin with the Customer

FedSmith.com author Jeff NealBy Jeff NealJuly 31, 2018 11:54 AM Categories Human Resources Leave a comment
Businessman standing against a solid blue color wall with a checkbox over his head depicting customer focus/customer service

The author says that the challenge that he believes is most critical for federal HR is the citizen/customer experience.

President’s Management Agenda Addresses Key Civil Service Issues

FedSmith.com author Jeff NealBy Jeff NealMarch 27, 2018 4:23 PM Categories Human Resources Leave a comment
Logo for the President's Management Agenda

The author says that the President’s Management Agenda is a great start to modernizing government. He highlights some of the key points.

Senators Want to Improve Agencies’ Customer Service Focus

FedSmith.com author Ian SmithBy Ian SmithUpdated: May 18, 2017 9:57 AM Categories Agency News Leave a comment

Legislation has been introduced in the Senate designed to simplify the process for federal agencies to solicit voluntary feedback from their customers.

Poor Customer Service Leads to Removal

FedSmith.com author Susan McGuire SmithBy Susan McGuire SmithUpdated: August 18, 2016 4:08 PM Categories Court Cases Leave a comment
Image of businessman holding icons of people in the palms of his hands - depicts human resources concept

An IRS employee who cursed out a taxpayer in front of several witnesses could not persuade the court that his removal was unwarranted.

Great Customer Service? Congressman Gets Response from IRS After Almost 8 Years

FedSmith.com author Ian SmithBy Ian SmithMarch 22, 2016 7:09 PM Categories Agency News Leave a comment

Congressman Paul Gosar (R-AZ) is unhappy with the IRS. He recently let loose on the agency in an editorial in which he recounts the story of how a request he submitted nearly 8 years ago was only just recently answered.

Report: Agencies Fall Short in Delivering Customer Service

FedSmith.com author Ian SmithBy Ian SmithFebruary 24, 2016 9:03 AM Categories Current Events Leave a comment

A new report says that federal agencies come up short in delivering great customer service and offers recommendations for ways agencies can improve the customer experience when dealing with the public.

Senator Questions Quality of Service Being Provided to Victims of OPM Data Breach

FedSmith.com author Ian SmithBy Ian SmithJune 19, 2015 6:25 PM Categories Agency News Leave a comment

Senator Mark Warner (D-VA) sent a letter to OPM director Katherine Archuleta in which he expressed concerns about the quality of service being provided by the company her agency selected to provide identity theft monitoring services to federal employees whose personal data was exposed in the recent cybersecurity breach.

Report: IRS Deliberately Cut Customer Service Funding

FedSmith.com author Ian SmithBy Ian SmithApril 22, 2015 12:21 PM Categories Current Events Leave a comment

A new report from the House Ways and Means Committee says that the IRS deliberately cut funding to taxpayer services, resulting in increased wait times for customers, more delays in paying tax refunds, and other customer service problems.

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January 26, 2023

Fund Last % YTD
G Fund $17.2841 +0.01% +0.28%
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