Want to increase the public’s perception of your agency’s commitment to providing a favorable experience? One Postal Service employee is trying a new approach with a sign: “Today is not your day.”
Senators Mark Warner (D-VA) and Ron Johnson (R-WI) have introduced legislation to establish, monitor and improve customer service delivery across federal agencies.
President Obama has instructed federal agencies to come up with ways to use technology to improve their customer service offerings within 6 months.
94 percent of customers surveyed rated the Postal Service as “excellent, very good or good” in the period July 1 to Sept. 30, 2009.
Federal Thrift Savings Plan Could Stand More Customer Service
